These terms and conditions were last reviewed on 05 April 2004.

At Valley Chauffeur Cars we take our responsibilities to you and your clients seriously. We do ask that you agree to certain responsibilities also, and that you adhere to certain terms and conditions as set out below. Booking with Valley Chauffeur Cars indicates your complete acceptance of these conditions.

1. Valley Chauffeur Cars operate a strict non-smoking policy in our vehicles. Your chauffeur will happily stop for breaks during your journey should you require. We would ask that you inform us in advance, so that we can allocate the correct time for your journey.

2. Food and drink may be consumed within our vehicles at the chauffeur's discretion only. Any unacceptable soiling or damage to the vehicle will be charged to your final bill.

3. All Valley Chauffeur Cars vehicles are maintained to a high standard, both mechanically and visually, far exceeding that required by law. However, in the event of a vehicle breakdown, we can not be held responsible for any costs incurred by yourself or your party.

In the event of a breakdown your chauffeur will arrange, through our office, additional transport for you. Should it not be possible to arrange a vehicle of the same specification for you to continue your journey, we will of course adjust the final fee to compensate this.

4. Valley Chauffeur Cars reserve the right to supply a different vehicle to that requested when extenuating circumstances prevent us from supplying your vehicle preference. Whilst every effort would be made to supply a vehicle of equal or higher specification, this can not be guaranteed in exceptional circumstances. This would of course be reflected in your final fee.

5. In the event that Valley Chauffeur Cars are unable to supply a vehicle for your booking, due to circumstances unforeseen, we reserve the right to contract your booking to an alternative reputable chauffeur company. This will not affect any agreed quotation.

6. Unruly behaviour will not be tolerated. Your chauffeur has the right to refuse entry to the vehicle or to request that you, your party or a member of your party leave the vehicle if they deem yours or any of your party’s behaviour to be unacceptable. Neither yourself or your party will interfere with or distract your chauffeur.

7. Any damage or soiling to the vehicle will be the responsibility of the person under whom the booking is made. As such you agree to reimburse the full cost of any such damage which will be charged to you at the end of your journey.

8. Unless otherwise stated, the route of your journey will be decided by your chauffeur. This may not always be the fastest or shortest route but will be the best route in the opinion of your chauffeur, given current road conditions and advice from traffic reports.

9. Luggage and personal belongings are yours and your party's responsibility. You must make sure that you have collected all of your belongings prior to your chauffeur departing. Please ensure that small items such as mobile phones, purses and wallets are accounted for before your chauffeur departs. We can not guarantee that once your chauffeur has left you, that they will be able to return items left in the vehicle to you immediately.

It is also your responsibility to notify us of any excessive baggage. If, at the point of collection, your chauffeur deems the volume of luggage to be excessive, we reserve the right to refuse carriage and it will be your responsibility to arrange alternative carriage.

10. On occasions it is necessary for us to review and sometimes change our pricing structure and terms and conditions. We reserve the right to make any such changes and to make them without notice. Any changes made will apply to all bookings made after the date of change only.

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